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Terms of Service

Last updated: April 11, 2026

1. Service Description

IncidentRoom provides hands-on incident response simulation environments. Users connect to isolated Linux containers with intentionally broken services and are tasked with diagnosing and fixing issues within a time limit. Session activity is recorded and scored to generate diagnostic reports.

2. Accounts

You must sign in via GitHub to use IncidentRoom. You are responsible for all activity under your account. You must not share your account or session links with unauthorized users.

3. Acceptable Use

You agree not to:

  • Attempt to escape the sandbox environment or access systems beyond the scenario container.
  • Reverse-engineer scenarios for the purpose of distributing answers commercially.
  • Use the platform for any illegal activity.
  • Interfere with the service or other users' sessions.
  • Create automated bots to complete scenarios.

4. Payment Terms

Paid plans are billed monthly through Stripe. By subscribing, you authorize us to charge your payment method on a recurring basis. You can cancel at any time from your account settings — your access continues until the end of the current billing period.

Refunds: We offer a full refund within 14 days of your first payment if you are unsatisfied. Contact [email protected] to request a refund.

5. Intellectual Property

All scenarios, scoring algorithms, and platform code are the property of IncidentRoom. Your session data and reports belong to you (and to the manager who invited you, if applicable).

6. Limitation of Liability

IncidentRoom is provided “as is” without warranty of any kind. We are not liable for any indirect, incidental, or consequential damages arising from your use of the service. Our total liability is limited to the amount you paid us in the 12 months preceding the claim.

7. Termination

We may suspend or terminate your account if you violate these terms. You may delete your account at any time by contacting [email protected]. Upon termination, your data will be deleted in accordance with our Privacy Policy.

8. Changes to These Terms

We may update these terms from time to time. We will notify you of material changes by email or by posting a notice on the platform. Continued use after changes constitutes acceptance.

9. Contact

Questions about these terms? Email [email protected].